Are ICT investments realising planned benefits?

Abstract. African firms in both the public and private sector are currently experiencing mounting stakeholder pressure to increase payoffs from their ICT investments. Although the literature is replete with reports of what organisations should use in terms of ICT investment appraisal and realisation methods, there is a lack of thorough accounts of actual practices, specifically regarding what works well and what are the practical problems associated with current approaches and methods. A preliminary survey of 74 firms from South Africa, Nigeria and Zimbabwe, reveal that while formal ICT investment appraisal techniques and benefits management prescriptions are generally being adopted, relatively less formality is applied to managing and realising ICT benefits. This research unveils many issues in exploiting ICT benefits, with a majority of firms acknowledging substantial targeted benefits losses. Addressing how ICT investments can be managed more effectively, to predictably realise intended payoffs remains a top concern for African firms.

Keywords: ICT Investment Appraisal, ICT Benefits Management, ICT Project Success


Naidoo, R. and Chikasha, S. (2010) Are ICT investments realising planned benefits? An empirical study of African organizations, Proceedings of the 3rd International Conference on ICT for Africa, March 25-27, Yaounde, Cameroon. Baton Rouge, LA: International Center for IT and Development.

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This entry was posted in Electronic Business, ICT, Poverty and Development, ICTs in Sub-Saharan Africa, Internet and Society. Bookmark the permalink.

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